HC SHIPPING POLICY

Shipping and order processing will take at minimum 4- 7 business days to be processed and packaged before they are shipped out. Once your order has shipped, it will ship via the shipping method selected and paid for at checkout. Please note that some items are custom and may take longer than expected.

Horse Crew is not responsible for the following:

Delays with shipping due to courier.

Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship your package.

Products marked delivered by the courier. You will need to contact your local Post Office or UPS to obtain information regarding your package.

International Duties or Customs charges.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting Horse Crew. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed if you still haven't received your order.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Courier Contact Numbers:

USPS: 1-800-275-8777

International USPS: 1-800-222-1811

UPS: 1-800-742-5877

We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS. We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

Please note we are a small shop that designs and makes everything in house. We appreciate your patience. If you want updates on your order please contact us at horsecrewco@gmail.com